Lounging at the Chateau

Reservation is conditional by written reservation from the client sent via email. The reservation will then be answered by Chateau GrandCastle reception. Date and room availability or an interim reservation in our booking system can be confirmed by phone with reception. Preliminary reservation made over the phone, has to be then confirmed by the client with an email, otherwise the interim reservation may be cancelled at the day of preliminary booking (unless otherwise agreed). Reservation is solemnly confirmed by reception only after deposit for the accommodation is received or after credit card details are provided and payment with that card is made.

In order to confirm the reservation, your stay must be paid in full by bank transfer or you can provide credit card details and your stay will be paid with that card. Hotel is authorised to use the credit card details in accordance with the payment and cancellation policy. The full sum of the package is payable 15 days prior to arrival for your stay.

Cancellation must be done as early as possible and details about the reservation like names, dates, contact details, must be provided in writing and send via email. Cancellation fee is rated in accordance to the date and time of received cancellation email. If the cancellation policy applies, invoice with the cancellation fee will be send to client’s email and postal address for payment through bank transfer or deduced from the provided credit card automatically, in accordance to cancellation policy. In the case that the hotel is responsible for the cancellation, this facility is mandatory to inform the client immediately and refund the paid sum in full. Client has no rights of refund for services that were not used.

Cancellation fees for reservations with cancellation policy are as follows:

1.    In case of cancellation 10 days prior to first day of your stay before 3 pm, Chateau GrandCastle does not apply cancellation fees

2.    In case of cancellation 7 days prior to first day of your stay before 3 pm, Chateau GrandCastle has the right to charge 50% of the sum of the package as cancellation fee

3.    In case of cancellation 6 or less days prior to first day of your stay, Chateau GrandCastle has the right to charge full sum of the package as cancellation fee